Q: May I return the product I bought from you ?
A: Yes, we offer 14 days FULL money back guarantee, but the product should be in 100% as new condition, all accessories should be intact and all original packaging intact. Be advised that we offer FREE shipping on all items within EU, but in case of return you should cover the shipping both ways (approx 40-70 euro depending on your location in EU)
Be advised as a general rule all electronic units should be burned in for at least 200 hours ( 400-500 is better), and then you should judge the sound.
Q: I have a warranty case what should I do ?
A: Please contact us with the contacts link on this page ( bottom of the page ) and we will do our best to resolve the problem asap.
Q: Do you ship worldwide?
A: YES we do. Please contact us for shipping quote to your country.
Q: Can you declare lower value upon shipping to save from duties and taxes?
A: Please contact us, we will do our best to help you.
Q:What are your payment methods?
A: We accept payment via paypal (please add +3,6% paypal fees), bank transfer and card payments via paypal .
Q: How long it will take to receive my item?
A: Usually for EU it takes approximately 3-7 days to receive the unit at your door. For international (NON EU) shipments approximately 4-10 days depending on your location.Tracking number is provided on all shipments.
Q: Which shipping companies do you use?
A: GLS and NETexpress for EU , BG POST and DHL for non EU . Of course you can choose a shipping company if you pay the fees.