Warranty terms

We are dealers of all companies listed here , so 100 % warranty on each product is available. As different manufacturers have different terms please check individually for each make here : 

  1. Matrix Audio:

General Rules

We provide free lifetime warranty service for you

  1. Matrix provides the return service and bare the shipping cost, if the product is defective due to non-human factors within 7 days from the date of purchase.
  2. Matrix provides free replacement and bare the shipping cost, if the product is defective due to non-human factors within 30 days from the date of purchase.
  3. Matrix provides free-repair service and bears the shipping cost within 1 year from the date of purchase.
  4. Matrix will continue to provide free-repair service after purchasing for more than one year, customers only need to bear the cost of parts and the shipping costs.
  5. The cables, accessories and gifts in the products are not covered by the warranty.
  6. Damage to the product due to incorrect power supply, or due to modifications to the circuit or components, or purchases from unauthorized dealers will not be eligible for a free lifetime warranty service.